Our Policies

Customer Care

Wholesale & Retail Inquiries

Interested In Becoming A Touch Of ECO Partner?

Contact us below for a complete catalog of products including new upcoming items not featured on our website. Retailers and wholesalers welcome with drop shipping available. A Touch Of ECO representative will contact you with in 48 hours of your inquiry. In your e-mail please specify if you are a Retailer, Wholesaler, Catalog, E-Commerce, or Other.

 

E-Mail:
sales@touchofeco.com

 

Address:
Touch Of ECO
4401 Diplomacy Rd.
Fort Worth, TX 76155

Limited Warranty Policy

TOUCH OF ECO warrants to the original consumer purchaser that his/her product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified below. This warranty statement sets forth Touch Of ECO’s total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sales of our products.
 

WARRANTY PERIOD

The warranty period for TOUCH OF ECO battery cells (whether purchased on a stand-alone basis or as part of another product) is 90 days. The warranty period for all other TOUCH OF ECO products and components is 60 days. In each case, the warranty period is measured starting on the date the product is received by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
 

REMEDY

TOUCH OF ECO will repair or replace (at Touch Of ECO option and expense) any TOUCH OF ECO product that fails to operate during the applicable warranty period due to a defect in workmanship or material.
 

LIMITED TO ORIGINAL CONSUMER BUYER

The warranty on Touch Of ECO products is limited to the original consumer purchaser and is not transferable to any subsequent owner.
 

EXCLUSIONS

Touch Of ECO warranty does not apply to (i) any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Touch Of ECO then-current product literature, or (ii) any product purchased through an online auction house. Touch Of ECO warranty does not apply to any battery cell or product containing a battery cell unless the battery cell is fully charged by you within seven (7) days after you purchase the product and at least once every 6 months thereafter.
 

HOW TO RECEIVE SERVICE

To obtain warranty service, you must contact our customer service team through the support link on our website, or via email at info@touchofeco.com. If our customer service team determines that further assistance is required, they will give you a Return Material Authorization ("RMA") number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to TOUCH OF ECO at the address given upon receipt of “RMA”. We will process your return and send your repaired or replacement product to you at our expense for product being shipped to locations in the United States.

 

IMPLIED WARRANTIES

THE LIMITED WARRANTY STATED HEREIN IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IN NO EVENT SHALL ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, EXTEND BEYOND THE APPLICABLE WARRANTY PERIOD IDENTIFIED IN PARAGRAPH 2, ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
 

EXCLUSIVE REMEDY; LIMITATION OF LIABILITY

The foregoing provisions state Touch Of ECO entire liability, and your exclusive remedy, for any breach of warranty, express or implied. IN NO EVENT WILL TOUCH OF ECOBE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY TOUCH OF ECOPRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL Touch Of ECO LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE TOUCH OF ECO PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Privacy Policy

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used by us to contact consumers for marketing purposes, shared with other reputable organizations to help them contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website. If you do not want us to share your e-mail address with other companies or organizations, please let us know by contacting us through the information on our customer service page.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their order, record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site, ensure that visitors are not repeatedly sent the same banner ads, customize Web page content based on visitors' browser type or other information that the visitor sends.

If you do not want to receive e-mail from us in the future, please let us know by contacting us through the information on our customer service page. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by contacting us through the information provided on our customer service page.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

This site is compliant with the Telephone Consumer Protection Act as implemented by the Federal Communications Commission. By clicking the submit button on the receipt page, you agree to the Privacy Policy and you authorize New Product Solutions and its network of service providers to contact you at the land-line telephone or mobile number you entered using automated telephone technology including auto-dialers, pre-recorded messages, and text messages, even if your land-line telephone or mobile number is currently listed on any state, federal, or corporate 'Do Not Call' list.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us through the information on our customer service page.

We respect your privacy.

Disclaimer

THIS SITE IS PROVIDED BY NEW PRODUCT SOLUTION ON AN 'AS IS' BASIS. NEW PRODUCT SOLUTION SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

New Product Solution reserves the right to make changes to the site, these disclaimers, and the terms and conditions at any time.

GET IN TOUCH

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CONTACT

sales@touchofeco.com

1.203.256.9897

25 Walls Drive, Suite 1C

Fairfield, CT 06824 USA

INQUIRES

 

For any inquiries or questions please call: 1.203.256.9897

Touch Of ECO® Copyright ©2019

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